SERVPRO of Sugar Land - Sugar Land, Texas

Maria Wegner

Brandon Medellin, one of the restoration supervisors, have done such a wonderful job from day one of tackling the work ahead of him. He was very knowledgeable on how everything should work. He answered the questions we had, and very straight to the point. Very thorough in explaining everything, very patient, and very responsive. He was on top of following up with the insurance company and did not fail to keep them posted of the situation. He supervised his crew well. Pack out went well, demolition was finished as scheduled, good clean work. Brandon was very nice to work with and made everything happen with the right people. I highly recommend ServPro and hopefully get Brandon to work with you.

Leonard Koenig

The house was cleared out and swept on the inside, but I was never swept. I had drywall on my roof and powder all over my entranceway, driveway and back yard. They said they were going to clean it up, but never came back. Its still there. They also cut one of my main wires to the house and did not fix it to code.

Mary Flurkey

I called ServPro of Sugar Land in the middle of the night after Hurricane Beryl hit my home causing wind and water damage. The next morning, Rafael and his crew arrived at my house. Rafael was amazing. He analyzed the damage and made a plan for mitigation. He explained the process to me. Then he and his crew immediately got to work. They were in and out over the next two weeks, always working efficiently and very hard every minute they were here. He was an effective communicator every step of the way. Rafael demonstrated extensive knowledge while also showing compassion for my losses. Thank you Rafael.

Rachel M

The demolition crew was wonderful. They always responded promptly and were able to get all of the damaged areas out quickly. The only part of the experience that should have been better was the communication concerning the different division and the hand off of repair responsibilities. Apparently- the construction division is separate and I had to call the construction manager to arrange a consultation. I’ve called him and the main office no less than 4 times trying to make an appointment - and he has NEVER called me back. So I’m stuck with a completely gutted primary bedroom and many walls throughout my house with sheetrock torn out- and scrambling to try and find another contractor to fix everything. It would have been much easier to have ServePro complete the project from start to finish, but seems like they aren’t interested in the business.

Sarah Hughes

After hurricane Beryl, I was left with a large pecan tree in my roof, and damage to the second floor ceiling and carpet. I reached out to SERVPRO quickly to get on the list because I knew many people in the area had damage from the storm. RJ got a team out the very next day and Brendan was my primary contact. His professionalism was top-notch. He explained every step with patience and consideration. He and his team were very careful to remove only what was necessary to prevent further damage. When I had to reach out multiple times because of continued leaking, Brendan and his crew did a spectacular job making time to come back quickly to remove affected materials. I want to compliment SERVPRO on making this whole process so much easier and as painless as possible! Thank you! I would highly recommend Brendan, and SERVPRO if you experience residential water damage.

Felicía James

Title: Extremely Disappointing Experience

I recently had a very disappointing experience with SERVPRO Sugar Land. Their poor communication and unresponsiveness were evident from the start, and it only got worse. They left nails sticking out of wood and scattered across the floor, creating a hazardous environment. Their workers sat on my patio and left masks, trash, and other debris both inside my home and outside on the patio.

To make matters worse, they overcharged for their services. My insurance company had to step in and fight to have the additional charges removed. Their unprofessionalism was astounding, and they even held onto my belongings for an additional month without any valid reason. Once my items were returned, some were broken and smelled of mildew. They had held onto my belongings since January 2024, and I didn't get them back until the end of May 2024.

They only handled mitigation and deconstruction. Due to my negative experience, I refused to let them complete the restoration phase.

I would not recommend SERVPRO Sugar Land to anyone. Their lack of professionalism and the poor quality of their work were completely unacceptable. Avoid this company if you want a smooth and hassle-free restoration experience.

Jose Santana

I recently hired them, and I couldn't be more pleased with the results. From the initial consultation to the final walkthrough, their professionalism and attention to detail were evident. Daniela and her team, who went above and beyond to ensure every nook and cranny was spotless. Their friendly demeanor and dedication made the entire experience seamless and enjoyable. If you're looking for top-notch cleaning services, I highly recommend. Thank you, for your outstanding work!

mildred coleman

On the weekend 5/19/2024 I faced a crisis with my water heater leaking located in the attic, it affected my entire home and I had standing water in my first floor. Thankfully Servpro sent Brandon and Erick to help and they got to working as soon as they got there. Brandon has been very communicative during the whole process and clears up all my concerns. If you ever go through a water loss I would definitely recommend Servpro, they do an amazing job!