Survivor
1/5
Approximately 6-8 years ago, Noland’s Roofing Company was recommended to me by a close friend. After Noland roofing installed a new roof, I always questioned why Noland’s Roofing did not install a new skylight. The original skylight when my home was built in 1999 remained. In addition, the left hand corner of my garage ceiling began to leak and cause water stains every time it rained. In 2022: still under warranty, Noland’s roofing had to repair the shingles and the leaking section of the roof above my garage 3 times in less than 2 weeks- the repairs were not done properly. They sent a contractor to repair and paint the damaged dry wall in my garage. That job was well done! In 2020, a squirrel gained access into my attic through an improperly sealed section of my roof by Noland’s Roofing. I received confirmation of this after I hired the Animal Wildlife Company to seal all the openings in the corner edges of windows, roof over garage and skylight areas on my roof. An employee from Animal Wildlife removed the deceased squirrel. April. 25, 2023, a historic Hail Storm damaged my skylight and roof. Brain from Noland’s roofing failed to put in a prompt work order to have a tarp installed on my broken skylight to prevent any leaking from the rain. Brian stated, “You have to pay $2,500.00 if you want your skylight replaced and $740.00 if you want a tarp installed on your broken skylight until the roofing repairs begin(s)..” Shockingly, I am still under warranty contract. Unfortunately, this did not prevent Brain from creating new contract for $25,,000.00 which I did not sign because my roof was still under warranty. I called to speak to the owner. The Manager, Destiny, was unprofessional and refused to allow me to speak to the owner. In addition, she hung up the telephone on me. Destiny was uncooperative, unprofessional and she did not address any of my concerns regarding the warranty and incomplete/improper roof repair that was done approximately 6-8 years ago. I do not recommend anyone to use this roofing company for roof repairs/projects. I believe this is not a customer friendly business. Based upon my experience, they were not honest and they over charged me with low quality materials and services. It’s unfortunate, it took me several years to discover all the roofing errors Noland’s Roofing have made while still under warranty.
Dissatisfied customer,
B Y.