SERVPRO of Northern Colorado Springs/Tri-Lakes - Colorado Springs, Colorado

Dianne Tuggle

The service was exceptional, and the teams were so very courteous. They addressed my situation in a very timely manner.

2019 Newlifee

Disappointing Experience with ServePro's Crew and Lack of Responsiveness from Management

Review:
I recently had a highly unsatisfactory experience with ServePro's crew and their lack of responsiveness to my concerns. Firstly, the crew consistently showed up late, causing unnecessary delays in the completion of the project. Moreover, I was shocked to discover sharp objects and nails left behind in my house, posing a serious hazard to my young children. Regrettably, due to their negligence, my children sustained injuries that could have been avoided.
To make matters worse, I discovered that one of the crew members, Al….
had falsified my signature on a form. This deceitful act demonstrates a lack of professionalism and integrity within the company. Additionally, ServePro's billing practices were inaccurate, which further added to my frustration and disappointment.

Not only did the crew damage my furniture and computers during the project, when putting stuff on top of each others ,but ServePro also failed to respond to my repeated attempts to contact them. Despite numerous calls, emails, and mails, I received no response, leaving me feeling ignored and helpless. The didn’t plug the fridge back and I ended up by throwing the spoiled food away. The yanked the sink out and damaged my faucet. They damaged my drywall in two bathrooms.

Furthermore, the promises made by Manager John…..were empty words with no action. He assured me that his crew would return to remove the remaining nails and complete the job, but they never showed up. This left my house unfinished and created an even greater inconvenience for my family.

In conclusion, my experience with ServePro's crew and management was extremely disappointing. The crew's lack of punctuality, negligence resulting in injuries to my children, falsification of documents, inaccurate billing, and overall unresponsiveness have left me dissatisfied and frustrated. I had an incredibly frustrating experience with ServePro's team. Their unprofessional behavior and exorbitant billing leave me no choice but to share my disappointment and caution others considering their services.
To begin with, the team displayed a shocking level of carelessness. During the project, they left the water running in my kitchen, resulting in damage that I had to clean up myself and my family. This not only caused unnecessary stress but also disrupted my daily routine and added to the already extensive project timeline.

Despite their undeniable mistake, ServePro still had the audacity to bill me for the completed job and above what we agreed on. It is utterly unfair to expect customers to pay for services that caused more harm than good. Their lack of accountability and refusal to rectify the situation further solidify my negative impression of the company.

Moreover, when attempting to address these issues and seek clarification from ServePro's management, I encountered nothing but a runaround. Numerous calls, emails, and messages went unanswered, leaving me feeling ignored and frustrated. It is entirely unacceptable for a professional service provider to disregard customer concerns in such a manner.
On top of everything, the final bill presented by ServePro was shockingly high and inaccurate. The charges were exorbitant and did not reflect the quality or timeliness of the work performed. It became apparent that I was being taken advantage of, adding insult to injury.In conclusion, my experience with ServePro's team was nothing short of a nightmare. Their unprofessionalism, lack of accountability, and exorbitant billing practices have left me with a bitter taste in my mouth. I strongly advise anyone to proceed with caution and explore alternative options. Do your home before hiring any company.

Cherie Watson

My rental property was flooded by a water line that broke on the upstairs floor while the tenants were gone on vacation. Needless to say, not only was the upstairs flooded, but the water also flooded the downstairs. I was desperate for help cleaning up the mess and contacted Servpro. They sent a crew out that very same morning and began work on drying out and removing all ruined drywall, cabinets, etc. The crew was so courteous and polite. They were extremely neat and clean. They worked hard and quickly to help my house dry out before any damage by mold could start. I hope that I never need a water mitigation company again...but if I do...I will be calling Servpro.

Jess Reid

It would be nice if their team showed up when scheduled. I've had no-show, no-calls. I've also had early morning appoiments arrive 7-8 hours late without communication. It's unacceptable.

Kevin Ferguson

Chris and his crew did an amazing job. They got out spots in the carpet I never thought would come out. The came on time, they did an efficient but well done job and so polite. I would recommend them to anyone!

Ila Cherie

As a property manager, we have had nothing but wonderful interactions with all employees at ServPro in Colorado Springs. Each employee is professional, kind and knowledgeable at all times. We will highly recommend ServPro to anyone with restoraation or clean up needs.

Heather MacDougall-Farrell

Absolutely appalled by this company. As you can see, its been 6 months since I used them since my last review, still not a single word. The worst absolute customer service and management. I will absolutely go out of my way to tell everyone to not use this company. What a joke

Imelda Aguado

Excellent company. Very knowledgeable and polite. They did a great job. Would recommend to anyone.